Last updated: April 2026
When you purchase tickets through our online booking platform, we collect personal information necessary to process your order. This includes your full name, email address, phone number, and visit date. We also collect standard analytics data through cookies to improve our services and understand how visitors use our website.
Your personal information is used exclusively to process ticket orders, send booking confirmations, and provide customer support related to your visit. We may also use your email to send important updates about your booking or changes to operating hours. We never sell, rent, or share your personal data with third parties for marketing purposes.
All payment transactions are processed through our secure payment partner, PayGlobal, using industry-standard SSL encryption. We do not store credit card numbers or sensitive financial data on our servers. Your payment information is transmitted directly to the payment processor through encrypted channels.
We use cookies to enhance your browsing experience and collect anonymous usage statistics. These cookies help us understand visitor behaviour, optimise our website, and measure the effectiveness of our marketing campaigns. You can manage cookie preferences through your browser settings.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including processing your booking and complying with legal obligations. Booking records are typically retained for a period of 24 months after your visit date.
Under the New Zealand Privacy Act 2020, you have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact our privacy team. We will respond to your request within 20 working days.
If you have any questions about this Privacy Policy or our data practices, please contact us at Skyline Rotorua, 178 Fairy Springs Road, Rotorua 3015, New Zealand.
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